Service-Oriented Architecture: Transforming Commerce and Unifying the Customer Ordering Experience

Tuesday Dec 15th 2009 by Staff

Cisco continuously seeks to adapt its business processes to stimulate growth, enhance the customer experience, and increase productivity. By using a Service-Oriented Architecture (SOA) to simplify critical business processes, Cisco has already achieved notable increases in revenue, productivity, and process visibility.

Cisco: How does a business present a consistent ordering experience to customers and partners while simultaneously accommodating the numerous, diverse processes used by its sales, service and support, channel, and finance organizations? In a large business like Cisco, meeting this challenge requires more than just technology; it requires a holistic enterprise perspective that aligns business with technology using an architectural approach. This paper examines Cisco’s journey from basic, Internet-based commerce to a collaborative commerce experience, and demonstrates how people, processes, and a Service-Oriented Architecture (SOA) approach are delivering results.

Mobile Site | Full Site
Copyright 2017 © QuinStreet Inc. All Rights Reserved