Gartner's Top Nine Cloud Contract Terms to Mitigate Risk

Friday May 20th 2011 by Staff

Recent cloud outages have many organizations worried, but they may be able to protect themselves with certain contract terms.

ComputerWeekly: Recent highly publicized outages at Amazon, Microsoft and others has some enterprises more worried about the risk of using cloud computing services. A new Gartner report says that organizations can help mitigate that risk by making sure their contracts with cloud providers include certain key provisions. They include the following:

  1. Uptime guarantees
  2. Service-level agreement (SLA) penalties
  3. SLA penalty exclusions
  4. Security
  5. Business continuity and disaster recovery
  6. Data privacy conditions
  7. Suspension of service
  8. Termination
  9. Liability
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