VMware Causes Second Outage While Recovering From First

Tuesday May 3rd 2011 by Datamation.com Staff
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A power outage and human error result in downtime for the company's cloud computing service.

NetworkWorld: Amazon's wasn't the only cloud computing service to experience outages last week -- VMware's beta Cloud Foundry service actually suffered two separate outages. The first outage was caused by a power supply problem and lasted about 10 hours. The second, more serious incident occurred when team members were working the next day to develop "a full operational playbook for early detection, prevention and restoration" so that the company could better respond to future incidents.

During the exercise, "one of the operations engineers developing the playbook touched the keyboard. This resulted in a full outage of the network infrastructure sitting in front of Cloud Foundry. This took out all load balancers, routers, and firewalls; caused a partial outage of portions of our internal DNS infrastructure; and resulted in a complete external loss of connectivity to Cloud Foundry," the company reported.

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