Google Blames Software Update for Gmail Failure

Tuesday Mar 1st 2011 by Staff

The company now says the outage affected only 40,000 users and that data was never really lost.

ComputerWeekly: Google now says that the Gmail outage that began over the weekend was caused caused by a change in its storage software. Although the company first believed that the bug affected 150,000 accounts, it has lowered that estimate to 40,000 accounts or 0.02 percent of its user base.

"When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version," said Google's Ben Treynor. "The good news is that e-mail was never lost and we've restored access for many of those affected. Though it may take longer than we originally expected, we're making good progress and things should be back to normal for everyone soon."

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