Digitimes: Market research firm Gartner says that social networking and collaboration services are beginning to become more important for enterprise users. In fact, the firm predicts that these services will replace e-mail as the primary means of communication for 20 percent of business users within the next four years.
"In the past, organizations supported collaboration through e-mail and highly structured applications only," said Monica Basso, research vice president at Gartner. "Today, social paradigms are converging with e-mail, instant messaging (IM) and presence, creating new collaboration styles."
Basso added, "The rigid distinction between e-mail and social networks will erode."