Social-Networking Services to Replace E-Mail For 20% of Business Users by 2014, Says Gartner

Friday Nov 12th 2010 by Datamation.com Staff
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Market research firm says the sharp distinctions between e-mail and social networking are beginning to erode.

Digitimes: Market research firm Gartner says that social networking and collaboration services are beginning to become more important for enterprise users. In fact, the firm predicts that these services will replace e-mail as the primary means of communication for 20 percent of business users within the next four years.

"In the past, organizations supported collaboration through e-mail and highly structured applications only," said Monica Basso, research vice president at Gartner. "Today, social paradigms are converging with e-mail, instant messaging (IM) and presence, creating new collaboration styles."

Basso added, "The rigid distinction between e-mail and social networks will erode."

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