Microsoft Adds Mission-Critical Support to Its Premier Program

Tuesday Aug 10th 2010 by Staff

Redmond has added a new level of service for enterprise customers who need support right away.

ZDNet: Microsoft is now offering a “Premier Mission Critical” add-on for its support customers. Enterprise customers can opt for expedited support for their .NET Framework, BizTalk Server, Exchange Server, SharePoint Server, Dynamics CRM, System Center, SQL Server and Windows Server deployments.

According to Microsoft, Mission Critical customers "receive a dedicated line for support, available 24 hours a day, seven days a week, with priority access to the most knowledgeable experts. If an incident occurs, Premier Mission Critical provides customers with the fastest problem resolution services available from Microsoft Corp., including a 30-minute response time and an engagement process that begins at an advanced support level.”

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