Tech Vendors Behaving Badly: Support Just Gets Worse

Monday Dec 7th 2009 by Staff

There's been a lot of well-deserved rage directed at Wall Street this year; maybe Silicon Valley should get a dose of the same. The technology industry does too little to help or support buyers once they've opened their wallets.

Buyers of PCs, networking gear, cameras, cell phones and everything else that's digital put up with levels of service and support that would never be acceptable in other parts of the economy. In many cases, we don't even have the right to sue. If you're one of the few buyers who has actually read the user license agreement that comes with boxed and downloaded software you know that vendors typically disclaim responsibility for the quality of their products.
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