Twitter was the hottest, fastest-growing, most attention-grabbing social service for a while, but suddenly it appears that many of its users don't actually use it and its growth is no longer growing.
Let's check the facts:
The Internet marketing firm HubSpot says more than half of all people who signed up for an account never posted a tweet (55%), aren't following anyone (56%) and have no followers themselves (53%).
Nielsen Online reported two months ago that most new users (60%) bail on Twitter after creating an account.
Harvard Business School says the average Twitter user tweets once and never again.
Twitter's meteoric growth came to a screeching halt in May. Mashable reports that during the month of May, Twitter's visitor growth suddenly "flatlined," growing only a 1.5%.
TechCrunch says that the ol' 80-20 rule is in full effect on Twitter: 20% of Twitter users are creating 80% of the activity. Harvard Business School says it's even more extreme than that: 10% of Twitter users post 90% of the Tweets.
A survey from Pace University and the Participatory Media Network found that only 22% of people between the ages of 18 and 24 use Twitter (though nearly all have social networking profiles).
These different studies don't all agree with each other exactly, but they paint a similar picture. It appears that most people who sign up for Twitter don't use it, and those who do use it are using it less often.
What's going on here? I think I can explain nearly all of this, based on many conversations with hundreds of people I've talked with after previous columns on Twitter, and also with friends and family who have varying degrees of interest in Twitter. Here goes:
Is Twitter dead?
The answer is yes and no. Yes, Twitter as the Facebook-competitor, the sweeping cultural phenomenon, the Google killer and all the rest is dead. Or, more accurately, never existed. It was a media mirage, a product of the echo chamber.
Ultimately, Twitter is nothing more than an extensible, SMS-friendly status update service, with the optional ability to direct messages at individual people. Nice, but it's no cure for cancer. The media hype was overblown, obviously.
The real Twitter isn't dead at all. A large and growing number of people are still getting a lot of value out of it, and that will continue.
Why do people sign up for Twitter, then not use it?
I did this myself. I signed up for Twitter in late 2007, looked around and didn't really understand it, then stopped checking it. If some of these studies would have been conducted back then, I would have been one of the laggards who posted only one message and didn't really follow anybody.
Late last year I had a "twitpiphany," and realized its value. Now I post about 15 tweets a day and have something north of 12,800 followers.
I think millions of people are doing what I did. They're signing on, scratching their heads, then wandering away.
An episode from the sitcom "The King of Queens" demonstrated how this works -- not with Twitter, but with cell phones. The protagonist's aging father-in-law Arthur gets this vague idea that he's missing out on what's happening "in the modern world." So he buys a cell phone, goes to Starbucks and sits there for hours staring at the phone. Nobody calls. He doesn't get it, etc.
This is exactly what people experience with Twitter. They hear everyone talking about it, sign up and hear the sound of nothing. Even if they let Twitter find other Twitter friends on Gmail, Yahoo or AOL, or sign up for a few "suggested users," it's not very compelling at first.
Just like with cell phones, Twitter is pointless unless you engage. You've got to seek out like-minded people to follow. You've got to post. You have to be active, or it doesn't make any sense.
Why is a minority of users sending all the tweets?
The Harvard Business School team concluded from their study that Twitter is more of a one-to-many publishing service (like a blog) than it is a one-to-one conversation service (like chat or e-mail). Twitter is dominated by people who use it that way.